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Australia Wide Delivery Price Match Promise 7 Day Returns policy

Delivery & Returns

WHAT ARE THE DELIVERY COSTS?

Delivery is calculated at the checkout page when entering your postcode into the delivery calculator. The calculator works out the product weights and the location for delivery minus subsidies by House of Isabella to get you the best possible price and service for delivery.

House of Isabella significantly subsidizes the cost of delivery to ensure that you receive the best possible delivery price to your door, anywhere in Australia. To calculate the delivery charge, simply insert your postcode into the delivery calculator on the product page. If you are considering purchasing a number of items, please place the items in your shopping cart and then insert your postcode. The reason for this, is because the more your purchase the greater the delivery subsidy.

WHAT ARE THE DELIVERY TIMESCALES?

We generally say allow 7-14 days for delivery depending on your delivery address. For many country locations, WA, NT & Tasmania please allow approx. 2-3 weeks.

If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.

In most cases we expect delivery to have be completed within 10-21 days of placement of your order, depending on where you live, however please not than on occasion delivery times may change based on factors outside of our control such as supply interruptions or your delivery location.

To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.

House of Isabella will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.


DO I HAVE TO BE HOME TO RECEIVE MY ORDER?

To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.

House of Isabella will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.
 
If there is nobody to sign for the goods when they are delivered the logistics company will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery.
 
The other option is to authorize and "Authority to  Leave" in the checkout section of our website. This means that in the event you are not home when deliver is attempted, the goods will be left as per your instructions.



WHAT HAPPENS IN THE EVENT THAT THE ITEM IS DAMAGED?

If you have the opportunity before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. This would include noting any obvious damage to the packaging or boxing as well as any obvious sound of broken materials such as glass, mirror or timber.

Our Suppliers require photograph/s indicating the damage to the item/s, as well as a brief email describing damage to the product, including any other relevant information (such as damage to packaging).

You must notify House of Isabella of any faulty or damaged goods within 24 hours of receipt of the goods by filling in the online returns form found at the footer of the homepage. Failure to do so, will mean that any transit insurance policy may be voided. The onus is on you to report any faulty or damaged goods immediately.
 
Once we have received your advice of any faulty or damaged goods we will liaise directly with our Supplier/s to resolve the issue as soon as possible to minimise your inconvenience. Please refer to the Refunds & Returns Policy section for more information.
 
Damaged or faulty items will be replaced at no charge.


WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

In the event that a product is out of stock House of Isabella will contact you by email to give you an indication as to availability and an anticipated delivery time.

If you have paid for an item/s that have subsequently sold out or are unavailable and you do not wish to proceed with your order you will be offered a full refund or exchange for other items.

 

WHAT IF I MADE THE WRONG CHOICE AND WOULD LIKE TO RETURN IT?

You have 7 days to inform us of any desire to return an item. To do this, please fill in the online returns form found at the bottom of the homepage. 

Items MUST be returned in their original packaging as they were when delivered otherwise the item will be void of a refund/exchange. Please keep all packaging until you are satisfied with your purchase.

In the case that an item is able to be returned, you would be responsible for arranging the return delivery of the item to our supplier. We will provide you with a store credit to the amount equal to the price you paid for the product, less any shipping costs. Please note we do not offer refunds for change of mind returns.